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Add-in menus or buttons missing or are not working

If the addin's menus or the sub-menus are missing or the button that activates your addin is not working, there are two very likely causes:

If they had been working and just stopped, then most likely the add-in was partially un-installed.  It is simple to re-install:

• If using Excel 2003, select Tools, Add-ins. 
• If using Excel 2007, select Office Button, Excel Options, Add-ins, and then click the GO button beside "Manage Excel Add-ins"
• If using Excel 2010-2021 or Office 365, click the Green File tab, Options, Add-ins, and then click the GO button beside "Manage Excel Add-ins"

Once you do so, a small add-ins dialog will appear

• Re-Check the add-in if you see it in the list. 
• Click the Browse button, go to C:\PROGRAM FILES\ADD-INS.  This is not the default addins folder.
  • If you see two C:\PROGRAM FILES, one being C:\PROGRAM FILES (X86), open the X86 one. The add-ins folder will be in it.  
• If you are using Excel 2007-2013 or Office 365, select the file "Add-in Mgr 2007-2013.xlam". Do not select any other file.
• If you are using Excel 2003,
  • Select the file "assistnt.xla" for the Spreadsheet Assistant
  • For the Productivity Suite, select "addinmgr.xla". 
  • For others, the name should be obvious.  Do not select an addin with "Main" in the name.

If the above does not solve, then the most likely problem is a corrupt Microsoft Excel toolbar file.  This file is where Excel stores the toolbars and any menu customizations. The cure is simple:  close Excel and run the XLB File Deleter.  It will find and delete the toolbar file for you.  Any customization you may have will be lost.

In a few rare cases, re-running the addin's install will fix the problem.