Ordering FAQ’s

If you do not find the answer you are after below, please look at our most recent top support questions. Or contact us using our contact form or call us at 302-584-1771.

Why was my order not processed when I clicked the submit button?

  • Some of your information may be missing. There will be a red message beside the missing or incorrect information.

After I place my order, how long will it take before I can use my software?

  • On all products, download instructions are emailed to you within seconds of completing your order.

If my download gets interrupted, what do I do?

  • Start the download again.

What if I cannot download immediately?

  • Not a problem. You are e-mailed your order number, a password, and download instructions that allow you to download for up to a year. You can also request this information to be e-mailed to you at any time if you misplace it.

How is my order delivered?

  • Every order is an immediate download. There is no shipping cost.
  • Please make your own backup of the download! After a year you will not be able to download.

What if I accidentally order twice?

  • Our ordering system is set up to detect accidental double orders and you should not be charged twice.
  • If you do accidentally order twice, contacting us via our online contact page would be greatly appreciated.

What are the different ways to order?

  • The best way to order is online via our secure ordering system — we accept Visa, MasterCard, American Express and PayPal.
  • Send a purchase order to supportrequest@add-ins.com. There is a small charge for processing orders under $200.
  • Order by phone: You can call 302-584-1771 and place a credit card order — we accept Visa, MasterCard, and American Express.

How do I contact you?

  • If you have an order or product support question on one of our add-ins, please contact us via our contact form. Or call 302-584-1771.

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