Our Commitment to You

Sept 22, 2015

Software support

We provide 7 days a week phone and email support for all our products. We are based in Delaware, US. Call us if you have a problem. A live person will answer 8AM-10PM US EST.

Maintenance agreements are not needed.

Money-back guarantee

We want all our customers to be satisfied with their purchases. If you are not satisfied with the software, please let us know within 30 days and we will refund your software purchase. This applies to all of our products, including our help file books on macros.

If you are having problems, please contact us and describe the problem you are having as it is very likely we can solve it and avoid a refund. We may even be able to add a new feature to the product you purchased to meet your needs!

Sufficient order information must be provided to allow identification of your order.

Software installs

Our software install programs install only our products. We do not install any adware, malware, etc. If your company does not allow installs to run, we can provide a zip file on request.

Software license

Each user of our software needs to purchase a license. If your company installs or uses our software on multiple work computers, you will need to purchase multiple licenses, one for each such computer. A user may purchase one license and install the software on a single work computer and on a home computer. Software collections may not be broken up and shared among users or computers. License agreement

New add-ins and upgrades

You may download the collection or add-in you purchased for free for up to a year from purchase. This will give you any updates or new products add to the collection.

All customers are emailed an order ID and password that allow them to log in and download purchased software, upgrades, and new versions for up to a year. If you have lost the instructions, go to the login page and request the login information be mailed to you.

If it has been more than a year since your purchase and we have released a new version, you can upgrade at half price by contacting us.

Software replacement

Free software replacement is for one year from purchase. Sufficient order information must be provided to allow identification of your order. After a year, you may purchase upgrades at half price.

Delivery options

When you purchase one of our products, you may download immediately. Or, you may download later by following the e-mail we send you at the end of your order.