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Download Information

GENERAL

When you purchase a product from us, you have two delivery options

  • Immediate download and a backup CD
  • Immediate download only

With either option, you will be presented with a download link to immediately download the software at the end of the order process. 

The first option is the default, and the cost of the backup CD is US $8.95 to all countries.  If you do not want the backup CD, then you can change the delivery option on the first shopping cart screen.  If you do not purchase the CD, please make a backup of the download.  We provide free replacement downloads for a year.

A follow-up email is immediately sent for both options with login and download instructions and a password that allows you to login on the purchased software download page.   This email normally arrives within five minutes of completion of the order.   

If you do not receive this email, check your spam folder.  If you still do not get the email with the login instructions or have lost it, you can:

  • Go to the recover lost password page and use your email address to have the login and download information resent to you.
  • Go to our contact form and send us an e-mail. We continually monitor e-mails.
  • Call us at US 302-584-1771 seven days a week, US east coast time, 8AM to 10PM.

Our downloads are EXE's and the best installation option is the automatic option.  Just confirm Excel is closed and run.  Some users may need to first reboot, but this is very rare.  Only do this if the EXE advises that Excel is still open.  Sometimes Windows retains temporary settings that must be reset by rebooting.  A few uses will get messages asking if the install went correctly. Respond yes to such questions from Windows   For more information on installation, please see our top support questions.

PRODUCTIVITY SUITE CUSTOMERS

If you purchased the Productivity Suite and we release a new product within a year of order, you may login and download the latest Productivity Suite installation.  This will install the latest release of all products and all new products.

SOFTWARE DOES NOT EXPIRE

The software you purchased does not expire - it will keep working year after year.  Only the ability to login and download expires.  If you for forget your login information, you may recover it on the login page by entering the email address used when placing your order.  The login information will be emailed to your email address. 


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