Download Information
General
When you complete the purchase of a product from us, you will be presented with a download link so you can immediately download the software.
A follow-up email is immediately sent to you with login and download instructions and a password that allows you to log-in on the purchased software download page for up to a year from your order.
This email normally arrives within five minutes of your order. If you do not receive this email, check your spam folder. If you still do not get the email with the login instructions or have lost it, you can:
- Go to the recover lost password page and use your email address to have the login and download information resent to you.
- Go to our contact form and e-mail us. We continually monitor e-mails.
- Call us at US 302-584-1771 seven days a week, US east coast time, 8AM to 10PM.
Our downloads are MSI’s and the best installation option is the automatic option. confirm Excel is closed and run the install file. Some users may need to first reboot, but this is very rare. Only do this if the installation program advises that Excel is still open. Sometimes Windows thinks Excel is open when it isn't. Rebooting solves. For more information on installing, please see our top support questions.
New Releases
You may log-in and download new releases for a year.
If you purchased a collection, and we release a new product or an update into that collection within a year of order, you may log-in and download the latest installation. This will install the latest release of all products and all new products in that collection.
Software does not expire
The software you purchased does not expire — it will keep working year after year. Only the ability to login and download expires. If you forget your login information, you may recover it on the login page by entering the email address used when placing your order. The login information will be emailed to your email address.