Add-ins.com Support

If the following sections do not solve your question, please using our contact form. We monitor e-mails all the time and try to respond as quickly as we can. Or call us at US 302-234-9857. Let the phone ring - we forward calls on the weekends and evenings to our tech support person's cell phone. We provide live support 8-10PM US East coast time everyday.

Ordering Support

If you order online, you can download the software immediately and also get a backup CD.
You can change your purchase option to download only and save the CD cost of $8.95.
We accept Visa, Mastercard, American Express, Paypal.
Purchase orders are accepted if faxed to US 302-234-9859 or emailed to supportrequest@add-ins.com
Customer orders can be called into 302-234-9857 or 800-990-8335 if you decide not to order online.
Use our order form if you do not want to order online.
A detailed list of our policies.

Download Support

Download your order - In addition to being able to download your software immediately at the end of your order, each customer is sent an email with a link to our downloads area and a logon ID and password so that the software may be downloaded at the customer's convenience.
- If you have trouble downloading from the link provided at the end of the order, an email will arrive within ~5-10 minutes of the order with your login information for our downloads page. This server is independent from the order server and provides an excellent alternate way to download.
- If the above email has not arrived but 5 minutes has gone by, go to our downloads page. You can log in using your order number and the e-mail you used when the order was placed. Typically our downloads system receives the information and updates its records within 5 minutes of an order.
Order and Download Help - FAQ's and solutions regarding order and download problems.
Installation help - Instructions on installation and any other assistance you may need.

Software Support

All of our products come with installation exe's for ease of installation. All have help and exercise files that show how to use the products with hands on training.
Check our out top support questions and answers - you may find the answer on this page
Upgrade your software - Already have one of our products? Upgrades within a release are free.
Installation help - Instructions on installation and any other assistance you may need.
FAQ's about our products.

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