| Deb Morris wrote: |
Thank you so much for your help. I just told everyone in the office how great this program is and how wonderful the support. I told them how you kept contacting me to help me resolve my problem. People like you just don’t exist often. I told them if they want a program that works to order add-in productivity suite. Thank you again. |
Contact Us
- We provide live support 8AM to 10 PM US East Coast time everyday. Call us at US 302-234-9857. Let the phone ring - we forward calls on the weekends and evenings to the on call tech support person's cell phone.
- Or use our contact form. Quite often we can respond easier and in more detail via a question sent via the contact form.
- For information about our company, which is based in Wilmington, Delaware, U.S., visit our about page.
Ordering Support
- Ordering and download FAQs
- If you order online, you can download the software immediately and also get a backup CD. If you order more than 5 copies of one of our products, we will send a second backup CD at no charge. Additional CDs are available at a nominal fee.
- You can change your purchase option to download only and save the backup CD cost of $8.95.
- We accept Visa, Mastercard, American Express, Paypal.
- Purchase orders are accepted if faxed to US 302-234-9859 or emailed to supportrequest@add-ins.com
- Customer orders can be called into 302-234-9857 or 800-990-8335 if you decide not to order online.
- Use our order form if you do not want to order online.
- A detailed list of our policies.
Download Support
- Download your order - In addition to being able to download your software immediately at the end of your order, each customer is sent an email with a link to our downloads area and a logon ID and password so that the software may be downloaded at the customer's convenience.
- If you have trouble downloading from the link provided at the end of the order, an email will arrive within ~5-10 minutes of the order with your login information for our download page. This server is independent from the order server and provides an excellent alternate way to download.
- If the above email has not arrived but 5 minutes has gone by, you can log in using your order number and the e-mail you used when the order was placed. Typically our downloads system receives the information and updates its records within 5 minutes of an order.
- Order and Download Help - FAQ's and solutions regarding order and download problems.
- Installation help - Instructions on installation and any other assistance you may need.
Software Support
- All of our products come with installation exe's for ease of installation. All have help and exercise files that show how to use the products with hands on training.
- Check our out top support questions and answers - you may find the answer on this page
- Upgrade your software - Already have one of our products? Upgrades within a release are free.
- Installation help - Instructions on installation and any other assistance you may need.
- FAQ's about our products.
- What to do if add-ins don't run - What to do if you get error messages like "error in module 1", "unspecified error" or "missing reference"
Do a Net Meeting with us
- Sometimes the best way to solve problems or demonstrate our software is to do a Net Meeting.
- First, give us a call.
- Then click on this JoinGoToMeeting.com link and enter the meeting ID we give you.
- You will be asked to download and install some small programs.
- Once we are in a meeting, we can share our screen with you and you can share yours with us
Microsoft® Excel® support
Visitors who viewed this page also viewed:
- How to Contact Us - Contact via email and phone support
- Productivity Suite - Our most popular product which contains all of our add-ins (over 60) and our downloadable books on macros for Microsoft Excel. You can purchase all of our products individually or you can purchase the Productivity Suite at a great savings.
- Top Support Questions - Our top ten support questions and their answers
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