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Download Information
NEW CUSTOMERS - GENERAL
When you purchase a product from us, you have two delivery options
- Immediate download and a backup CD
- Immediate download only
The first option is the default, and the cost of the backup CD is US $8.95 to all countries. If you do not want the backup CD, then you can change the delivery option on the second shopping cart screen. If you do not purchase the CD, please make a backup of the download.
When you order any of our individual add-ins products or our downloadable books, a download link is presented at the end of the order process for each product ordered. These download links are also emailed in case immediate downloading is not possible. These links are temporary links, good for one day. This allows you to get the software within minutes of ordering.
A follow-up email is sent with login instructions and a password that allows you to login on the purchased software download page. This email normally arrives within five minutes of completion of the order.
Our downloads are EXE's and the best installation option is the automatic option. Just confirm Excel is closed and run. Some users may need to first reboot, but this is very rare. Only do this if the EXE advises that Excel is still open. Sometimes Windows retains temporary settings that must be reset by rebooting.
PRODUCTIVITY SUITE CUSTOMERS
If you purchased the Productivity Suite, download instructions and login information is sent within five minutes of completion of the order. Download links are not presented at the end of the order process due to the size of the file (~ 22 meg, 1-2 minute download with a high speed connection)
If you do not receive the login instructions and password, please check your Spam folder. Or go to the purchased software download page and enter your email address and have a new set of instructions mailed to you.
You may also login using your order number and email address. Use this approach if the email has not arrived and five minutes or so have passed since your order was completed. Your order number is shown in the email receipt that is sent to you.
If you purchased the Productivity Suite and we release a new product within a year of order, you may login and download the latest Productivity Suite installation. This will install the latest release of all products and all new products.
SOFTWARE DOES NOT EXPIRE
The software you purchased does not expire - it will keep working year after year. Only the ability to login and download expires. If you for forget your login information, you may recover it on the login page by entering the email address used when placing your order. The login information will be emailed to your email address. We discontinue replacement downloads after a year because we typically release new versions every 1-2 years with new features.
SOFTWARE UPGRADES
You may download free upgrades to individual products by going to our product upgrade page. The upgrades will recognize only the latest version of a product. If we release a new version of a product within a year of your order, just login per the information you received with your order and download and install. It will replace the old version.
If you have any difficulty, please let us know. We can provide ZIP or RAR files on request. And we can lookup your order and provide you with your login information.
Visitors who viewed this page also viewed:
- Download Upgrades - Directions on how to upgrade & see our recently upgraded products
- Productivity Suite - Our most popular product which contains all of our add-ins (over 60) and our downloadable books on macros for Microsoft Excel. You can purchase all of our products individually or you can purchase the Productivity Suite at a great savings.
- Top Support Questions - Our top ten support questions and their answers
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