Add-ins.com LLC Company Policies

MONEY BACK GUARANTEE
We want all our customers to be satisfied with their purchases.  If you are not satisfied with the software, please let us know within 30 days and we will refund your software purchase.  This applies to all of our products including our help file books on macros. 

If you are having problems, please contact us and describe the problem you are having as it is very likely we can solve it and avoid a refund. We may even be able to add a new feature to the product you purchased in order to meet your needs!

In order to get a refund, you will need to contact us and we will provide you with a special un-install code to use in the program's un-install program.  At the end of the un-install you will receive a refund code.  When you advise us of this refund code we will issue the refund for the software.  Once the un-install has run and the special un-install code has been entered, the software will not work on your PC even if re-installed.  Nor will the installation program run again on your PC. 

Sufficient order information must be provided to allow identification of your order. 

SOFTWARE LICENSE
Each user of our software needs to purchase a license.  If your company installs or uses our software on multiple work computers, they need to purchase multiple licenses, one for each such computer.  A user may purchase one license and install the software on a single work computer and on a home computer.  Software collections may not be broken up and shared among users or computers.  License agreement

SOFTWARE UPGRADES
If you purchase the Productivity Suite and we release new products (all new products are automatically included in the Productivity Suite), you may download the new products for free for up to a year purchase.   If you purchased an individual add-in and we release a new version, you may download the new version for free for up to a year from your purchase.

All customers are emailed an order ID and password that allow them to log in and download purchased software and new versions for up to a year. If you have lost the instructions, just go to the login page and request the login information be mailed to you.

If you do not download the new version within a year of purchase, the upgrade is half price.  We do send out email notices and post information on new products on our new products page.  Please visit it to check on new products in case our emails get blocked.

Users may upgrade to the latest release (ex:  7.03 to 7.04) for free by going to our upgrade page and downloading the appropriate upgrade exe. 

If it has been more than a year since your purchase and we have released a new version, you can upgrade at half price by contacting us.   

SOFTWARE REPLACEMENT
Free software replacement is for one year from purchase.  Sufficient order information must be provided to allow identification of your order. 

DELIVERY OPTIONS
When you purchase one of our products, you are given four delivery options: 

• Immediate download only
• Immediate download & a backup CD via regular postal mail
• Immediate download & a backup CD via US Priority Mail (US only)
• Immediate download & a backup CD via UPS Ground (US domestic only)

The default delivery option is immediate download and a backup CD and $8.95 is added to the checkout page for the CD.  Changing this to immediate download only eliminates the $8.95 charge.   If you need more than one backup CD, please let us know and we will send the additional needed at a nominal fee if we can do so with the ordered CD.

You may specify a different delivery address from the ordering address.  If you do not wish a receipt sent with the shipment, please advise immediately after ordering so we can insert the appropriate CD.

If you change the delivery to immediate download only, we strongly encourage you to make a backup copy of the installation file you download. After a year, replacements are half price.

EVALUATION COPIES
We have evaluation copies available for only a few of our products.  If you would like to try an evaluation copy please use our contact us form  to request an evaluation copy. 

Visitors who viewed this page also viewed:

• Download Upgrades - Directions on how to upgrade & see our recently upgraded products.
• Support - Information on assistance and other forms of support.

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