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Ordering FAQ's
If you do not find the answer you are after below, please look at our most recent top support questions. Our contact us using our contact form or call us at 302-234-9857 or 800-990-8335..
Why was my order sent back as declined?
- Your information may not have been entered correctly. Re-check all of your information, and submit it again.
- You may have begun the phone number with a zero or a plus sign
- Fill in both the work and home numbers with a valid number.
- On some credit cards, a ten digit US dial number is required, such as 302-234-9857. If you do not have a 10 digit number and your order does not go through, change the number to our number (302-234-9857) and try again. We'll match up the orders and phone numbers in such situations and correct the number back.
After I place my order, how long will it take before I can use my software?
- On individual products, you can download it as soon as you complete your order. If you purchase the Productivity Suite or an individual, download instructions are emailed to you within minutes of completing your order.
If my download gets interrupted, what do I do?
- You will be e-mailed a download link that is good for 24 hours so you can download it at your convenience on the day of the order
- You are also e-mailed your order number, a password, and download instructions that allow you to download for up to a year from our downloads page.
- If for some reason the above email does not arrive promptly, you can go to the downloads page and log in using your order number and your e-mail address.
What if I cannot download immediately?
- Not a problem. You are e-mailed your order number, a password, and download instructions that allow you to download for up to a year. You can also request this information to be e-mailed to you at any time. If you have your order number but not your password, you can use your email address to log in and download your software.
Is it more expensive to download my order or have it shipped?
- Our default order is both a download and backup CD which costs just $8.95.
- If you want to avoid the cost of the backup CD, just change the preference to "immediate download only" on the order download page.
- If you order more than 10 or more copies of one of our products, we will send a second backup CD at no charge. Additional CDs are available at a nominal fee.
What if I accidentally order twice?
- Our ordering systems is set up to detect accidental double orders and you should not be charged twice.
- If you do accidentally order twice, contacting us via our online contact page would be greatly appreciated.
What are the different ways to order?
- The best way to order is online via our secure ordering system - we accept Visa, MasterCard, American Express and Paypal
- Order by mail: All checks must be payable by a U.S. bank. Please use our order form and send it to:
Add-ins.com LLC
144 Dewberry Drive
Hockessin, DE U.S.A. 19707
- Order by phone: You can call 800-990-8335 (in the U.S.) or 302-234-9857 (outside the U.S.) and place a credit card order - we accept Visa, MasterCard, and American Express
- Order by fax with a purchase order. Our fax is 302-234-9859
How do I contact you?
- If you have an order or product support question on one of our
add-ins
please contact us via our online
contact form. Or
call 302-234-9857.
Visitors who viewed this page also viewed:
- Download Information - Immediate delivery options when purchasing software.
- Productivity Suite - Our most popular product which contains all of our add-ins (over 60) and our downloadable books on macros for Microsoft Excel. You can purchase all of our products individually or you can purchase the Productivity Suite at a great savings.
- Support - Information on assistance and other forms of support.
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