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Questions? Call us 302-234-9857, 8AM to 10PM U.S. East Coast time 7 days a week |
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Installation Help General All of our add-ins are installed via EXE's. They offer you several installation methods including a complete manual install and an automatic install as illustrated by the following video from one of our installs:
Install Video (Flash) Install Video (WMV) Only a few of the add-ins are automatically opened when Excel opens. We instead use a small add-in called an add-in manager to open the add-ins when you need them. The add-in displays a selection list when you click on its toolbar button:
In Excel 2007, this button is on the the Add-ins tab. For other Excel releases, this toolbar is free floating and can be moved to the toolbar area by dragging and dropping. If you find that you are using one of the add-ins quite often, you can have the add-in manager install the add-in as a auto-opening add-in so it opens automatically when you open Excel.
FAQ's I can't figure out how to open the product I just installed. What do I do? I have a question about how to do something in Microsoft® Excel®. Can you tell me the answer?
I can't figure out how to open the product I just installed. What do I do? In Excel, you should see a button that looks like the following: If you are using Excel 2007, the above button is on the Add-ins Tab. If you can't find the above button, do the following (Excel 97-2003):
If the add-in manager is not listed or for Excel 2007 users on the Add-ins tab, then re-run the install. If that doesn't work, do the following:
My download didn't work or was interrupted. What do I do? At the completion of your order, a page with a download link immediately appears. You also will receive an e-mail which will take you back to this page. Just open the e-mail and click on this link. This link lasts only for 24 hours. However, we also email you your order number, a password, and download instructions that let you download for up to a year. I have a product support question. How do I contact you? Please contact us via our online contact form. If an emergency, please call 800-990-8335 and ask for a support call. Please do not call our 800 number for general Excel support questions. All our products come with exercise files that are opened from the main dialog. The best way to learn the products is to use these exercise files.
I downloaded a upgrade but it does not recognize my installation. What do I do? This means your version is not the latest and that a major upgrade has been released since your purchase. You will need to purchase an upgrade. Please contact us via our online contact form. We can look up your past order by your name and address. Upgrades are half price.
I need a custom solution. How do I get one? If you would like a custom solution developed, we would like to give you an estimate. Please contact us via our online contact form or call 800-990-8335 and ask for a consultant to call you back.
I have a question about how to do something in Microsoft Excel. Can you tell me the answer? We can help you, but will do so on a consulting fee basis only. There are no exceptions to the fee policy, no matter how simple the question may appear. We provide free support only on our products. If our products can provide a solution to you, we will of course let you know at no charge.
I have a problem with a macro I'm writing. Can you tell me the answer to my problem? If the question can be answered by one of our books we will of course let you know and point you to the best place in the books to find the answer. If further help is needed we can help you, but will do so on a consulting fee basis only. Send us the code and any workbooks we would need and a description of the problem and we will give you a quote. The best way is to run the EXE you received when you purchased. If you do not have, we offer free replacement for a year and a half price upgrade to the latest version if more than a year. If you do not have the EXE, then you can copy the files in C:\Program Files\Add-Ins to the the new computer. However, the upgrades will not recognize your copy if you do so. The next step is to open Excel and select Tools, Add-ins, and click on the Browse button. Locate the following files and click on them. You may not have them all, as you may have purchased only one product. Do not click on all the XLA's. Most are loaded only through the Add-in Manager, a small add-in that is loaded all the time. This way, you only load them when they are needed.
If the product you have is not listed above, then install only addinmgr.xla via the Browse button. The Add-in Manager adds a button that opens any of the add-ins when needed. On older versions, it adds a menu item to the Tools menu to open the add-ins.
How do I un-install or re-install an add-in? To un-install, select Tools, Add-ins, and un-check the add-in you wish to un-install. To re-install, select Tools, Add-ins, and check the add-in. If the add-in is not listed, follow the instructions in the previous FAQ.
How do I un-install the book on Time Saving Solutions? Select Tools, Add-ins, and un-check the Add-ins.com Add-in Manager. Please note that the add-in manager may be needed to give you access to many of our other products, and should not be un-installed. It is a very small add-in and just adds its menu item to the Tools menu. The book is never loaded into memory, thus it does not need to be un-installed.
I've run the install, but the menu additions disappear when I close and re-open Excel, what do I do? There are a number of causes of this. Each has a different cure. The most likely cause is a corrupt XLB file. This file is maintained by Excel, and is where all toolbar and menu customizations are stored. Each version of Excel stores this file in a different location. To solve, first close Excel. Then search your PC for all files with a file type of XLB. It is a hidden file, so you will need to change the advanced search options to search for hidden files. You should also uncheck the "Hide extensions for known file types" in Explorer's Tools, Options, View so that you can see file types. Rename all XLB files you find. Then restart Excel. Excel will recreate a new XLB file and this should solve. If the above does not solve, then the installation of Office is most likely corrupt. To fix, run the repair option of Microsoft Office found in Add/Remove Programs. If this does not solve, un-installing Office, reboot, and re-install.
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