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Password Prompt Problem - and Solution

A few users of Excel are getting an annoying password prompt dialog request whenever they close Excel. Pressing cancel on the dialog just redisplays it.   If this is happening to you, the immediate solution to closing the dialog is to press the ESC key many times, as fast as you can.  The long term solution (and cause) is below.

The primary (but not only) software causing this problem is Google Desktop Search.  The problem does not affect all users.  It does not happen all the time. It is fairly rare.   But to those it happens to it is down right annoying.   Google is aware of the problem.  And we (and I suspect others) have told them of the solution. The response we have gotten from then is that they "may fix it in a future release".  Nice to know.  They did offer us a free t-shirt.  We refused it.

If you have Google Desktop modify the following registry key to a value of 2 (its default value is 3):

HKEY_CURRENT_USER\Software\Microsoft\Office\Excel\Addins\
            Office.Desktop.Google.com\LoadBehavior

In our testing, the above change eliminates the password prompts if the cause is Google Desktop.  Our thanks to Jeff Smith who found this solution and to John Walkenbach for posting it. 

If you are not comfortable or do not know how to modify the registry manually then you can download and run the Password Prompt Fixer that does the modification for you.

In a few cases, the above will not solve the problemIf that happens to you, then do the following:  Search the registry for all occurrences of "LoadBehavior", and on all those related to Office, change the value from 3, if that is the value, to 2.  This has been reported as always solving.  Please be sure to make a backup of your registry before modifying.  You will need to do this manually by running RegEdit.

 
       

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