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What to do if you get the message "Unspecified Error"

If you get the message "Unspecified Error" when you open Excel or when you close excel after installing the add-ins, the problem is caused by a problem with the installation of Microsoft Office.  There is not a problem with the add-ins.  Re-installing our add-ins does not solve.

The problem is often caused by un-installing a trial version of Excel 2007, a missing service pack or an Office patch that was automatically run by Windows.  It is sometimes caused by getting Office pre-installed on the PC when you purchase the PC. 

Please follow the instructions on our page on how to repair Office to solve.