• Home
• Products
  Our Product List Productivity Suite New Products Analysis Products Charting Products Data Products Downloadable Books Macro Products Specialty Products Time Saving Products Suggest a product or feature Workbooks and Templates Products by Others Windows Products iPhone Applications
• Save
  Volume discounts Past customers discounts
• Download
  Download Information Download Purchased Software Download Upgrades
• Support
  Support How to Contact Us Top Support Questions Ordering FAQ's Money Back Guarantee Product FAQ's How to Open and Use Our Products Support via GoToMeeting Excel Problems & Solutions How to repair Microsoft Excel Provide feedback
• Company
  About Add-ins.com LLC How to Contact Us Customer Feedback Policies License Agreement
• Blog

Addin menus missing or buttons are not working

If the addin's menus or the sub-menus are missing or the button that activates your addin is not working, there are two very likely causes:

If they had been working and just stopped, then most likely the add-in was partially un-installed.  It is simple to re-install:

• If using Excel 97-2003, select Tools, Add-ins. 
• If using Excel 2007, select Office Button, Excel Options, Add-ins, Manage Add-ins, Go
• Re-Check the add-in.  If not listed, click the Browse button, go to C:\PROGRAM FILES\ADD-INS.  This is not the default addins folder.  Select the add-in and click OK. For the Spreadsheet Assistant, select only "assistnt.xla".  For others, the name should be obvious.  Do not select an addin with "Main" in the name.

If the above is not the cause then the most likely problem is a corrupt Microsoft Excel toolbar file.  This file is where Excel stores the toolbars and any menu customizations. The cure is simple:  close Excel and run the XLB File Deleter.  It will find and delete the toolbar file for you.  Any customization you may have will be lost.

In a few rare cases, re-running the addin's install will fix the problem.